Business Policy and CSR

Standards of Conduct

Our Group's Code of Business Ethics and Conduct is a booklet that explains the fundamental policy in the Group’s Business Philosophy along with Our Code of Conduct, established as a set of standards guiding employees during their day-to-day work to ensure the Group engages in mistake-free business activities. This booklet is regularly used in e-learning sessions and read aloud at workplaces to make the information therein known to all.

The current version of Our Group's Code of Business Ethics and Conduct was revamped in October to 2017, taking into account the latest worldwide trends in customer satisfaction, SBPS, quality control, health and safety initiatives, as well as legal compliance. It has also been translated into seven languages.

The booklet on Our Group's Code of Business Ethics and Conduct

Management Policy

To become an excellent global enterprise that helps enhance customer value through creating plastics with more sophisticated functions, and achieving sustainable growth in the advanced chemical products sector.

Policy on Responsible Care Activities


In all its operations, Sumitomo Bakelite Co., Ltd. will contribute to the sustainable development of society while promoting business activities by meeting the highest standards of the Responsible Care concept and giving due consideration to environmental preservation, human health and safety as well as product quality.


  • Evaluate the safety, health, and environmental aspects throughout the entire life cycle of a product, from product design to the procurement of raw materials through disposal, strive to minimize the environmental impact of our corporate activities, and undertake to develop safer products and technologies;
  • Make sustained, group-wide efforts to promote resource and energy conservation, waste reduction and biodiversity conservation;
  • Perform Environmental, Safety & Health Audit and Quality Assurance Audit as well as work to maintain and improve systems for managing environmental protection, safety promotion and disaster prevention, worker safety and health, and quality management;
  • Comply with all relevant laws, regulations and agreements associated with safety, health, the environment, and chemicals while autonomously establishing administrative rules with the aim of strengthening management capacity, so as to improve environmental, health and safety conditions for society, customers, and employees;
  • Work to ensure and improve the safety of raw materials, products, transportation operations and process safety, and provide product safety information to employees, customers, and others;
  • Promote continuous improvement in security over facilities, processes and technologies, and implement operational safety management programs to ensure the safety and health of employees and residents of local communities;
  • Publicly disclose information on the environment, safety and products to and promote dialog with interested parties such as customers, employees and residents of local communities, so as to identify their needs and deepen mutual understanding and trusting relationship.
  • In order to ensure environmental preservation, human health and safety as well as product quality, provide employees with training to develop necessary human resources for that end.

CSR Promotion Structure

Our company's structure for promoting CSR activities centers on the Responsible Care*2 concept.

Centered on activities of the Responsible Care Committee and Environmental Impact Reduction Committee, it engages in various activities through Group-wide cooperation that involves all functions including the head office, administrative divisions, research and development teams, and all business sites.

Corporate Governance, Compliance

As part of the framework to ensure the appropriate conduct of business by directors and employees, the Company has established the Compliance Committee. This committee is responsible for promoting compliance through assessments of compliance levels and, as necessary, undertaking related improvements as well as education and training.

Articles for Emphasis in Compliance

Workplaces in each department apply compliance to daily operations, decide on the key items for compliance and each prepare Articles for Emphasis in Compliance. Although the Articles differ among workplaces, they are displayed prominently and confirmed with all employees periodically by having them read aloud in unison. Our subsidiaries and affiliates, in Japan and overseas, also undertake similar activities.

Compliance Education Using Cartoons

Every month, the Company's internal publication contains a four-frame cartoon about compliance under the title "The Way to Become a Compliance Master." This cartoon explains compliance in an easy-to-follow style. Past cartoons have been compiled into two booklets, which were distributed to employees to raise awareness of compliance.

Profile of Mamoru-kun

Whistleblower System

We have established a system that enables the Group's employees who have discovered a compliance violation, or suspect that there may have been a violation, to report the matter directly to a designated contact point, on the assumption that reporting to a direct supervisor is difficult. In addition to having an internal contact point at the Internal Audit Dept., employees with such information to disclose can elect to report externally via designated legal counsel. Employees can report anonymously, and the privacy of whistleblowers is rigorously protected to ensure that they are not placed at a disadvantage as a consequence of reporting violations.

Risk Management

Risk Management Structure

Our company views risks associated with its business from a broad perspective and is committed to always taking action from a safety standpoint, even with issues that have yet to be scientifically demonstrated. To prevent potential risks from materializing and to minimize losses, the Company has established the Risk Management Committee, which operates on a permanent basis and whose responsibilities are Groupwide in scope.

We instituted our Basic Risk Management Regulations, which establish the fundamental policy regarding the Group’s risk management. The Regulations require precise management of diverse risks and implementation of appropriate measures.

In fiscal 2017, the Risk Management Committee convened on four occasions, covering measures against quality complaints, information security risk, and other topics, and then worked toward mitigating and eliminating associated risks.

Risk Management Committee

Information Security

We retain an extensive array of personal information on customers, shareholders, employees, and others. In addition to personal information, we also retain trade secrets and other confidential information relating to our business partners. All of this information in our possession is important and must be protected. Therefore, we are committed to ensuring that this information is never leaked.

We also have measures in place to address computer security incidents (cyber attacks, phishing sites, illegal access, malware infections, DoS, and others) in order to prevent information leakages and improve the security of the information systems we operate. In the event of a computer security incident, relevant departments such as the Corporate General Affairs & Legal Dept., Information Systems & Data Processing Dept., Intellectual Property Dept., and Corporate Communications Dept. work together to address the situation.

CSR Procurement

Our company requires its business partners to observe the laws and ordinances, regulations, and social norms of both inside and outside Japan.

Our criteria for selecting business partners include their CSR and environmental impact reduction initiatives.

The Global Procurement Division is in overall charge of the purchasing of raw materials, fuel, and equipment for use at the Company's plants and the Group companies worldwide. Our procurement policy and Green Procurement Guidelines are posted on the Company's website.

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